Frequently Asked Questions
Quick answers about SolDial — setup, security, rates, automation, and pricing. Still stuck? Reach out.
General
What is SolDial?
SolDial is an app for Tesla energy owners that shows your whole system — solar, Powerwall(s), the grid, and your cars — in one live view, and uses AI to optimize it for your specific utility plan. It monitors, and it acts.
How is it different from other Tesla/Powerwall apps?
Most apps stop at monitoring. SolDial does that cleanly — then goes further: it reads your real utility rate plan (including weekday/weekend and seasonal time-of-use, and full California NEM 3.0) and an AI Autopilot builds and maintains a tailored automation set that actually runs your system.
Is SolDial affiliated with Tesla?
No. SolDial is an independent app and is not affiliated with, authorized by, or endorsed by Tesla, Inc. It connects through Tesla's official Fleet API.
Getting started
What do I need to use it?
A Tesla energy system (solar and/or Powerwall) and/or a Tesla vehicle, plus the iOS app. You sign in with your Tesla account — no extra hardware required. Pairing your Powerwall locally is optional but unlocks faster, outage-proof data.
How do I connect my Tesla?
Tap "Sign in with Tesla." You log in on Tesla's own page and approve the permissions there. See Connecting your Tesla account.
Do I have to pair my Powerwall?
No — cloud data works without it. Pairing (a passwordless switch-flip on your Gateway) adds sub-minute updates, per-pack vitals, per-string solar, and data that keeps working during internet outages. See Pairing your Powerwall.
Security & privacy
Is my Tesla login secure? Do you see my password?
You never type a Tesla password into SolDial. Sign-in uses Tesla's official OAuth — you authenticate on Tesla's site and SolDial only receives a scoped token. We never see or store your password. See Privacy & security.
What can the app access?
Only the permissions you approve on Tesla's consent screen — your energy site and vehicle data, plus the command scopes needed to act on your behalf. Tokens are stored encrypted and used only to call Tesla's official API.
Do you sell my data or show ads?
No and no. SolDial is ad-free and we do not sell or share your data. You can export everything we hold and delete your account anytime. See Data export & deletion.
Monitoring & data
How often does data update?
With a paired Powerwall, sub-minute from your local Gateway. Without pairing, it uses Tesla's cloud at its standard cadence.
Does it work when my internet is down?
Yes, if your Powerwall is paired — the local connection keeps reporting over your home network even when your ISP and the cloud are unavailable.
How far back does my history go?
SolDial backfills several years of your Tesla energy history when you connect, and lets you zoom from multi-year trends down to per-minute detail. See History & analytics.
Rates & savings
How do I set up my rate plan?
Enter your zip and pick your plan from a dropdown — SolDial pulls from 50,000+ plans in the OpenEI URDB and loads your time-of-use windows. See Setting up your rate plan.
Does it support NEM 3.0 / California?
Yes — full NEM 3.0 with California's time- and season-varying avoided-cost export values for PG&E, SCE, and SDG&E, locked to your PTO-year vintage. See Net metering.
Does it handle EV charging credits?
Yes — add programs like EVsmart and SolDial factors the off-peak credit into your savings and schedules charging into the credit window (weekday vs. weekend aware). See EV charging credits.
Automation
What is Energy Autopilot?
An AI that builds and maintains a complete automation set tailored to your rate plan, net metering, hardware, and driving — and re-tunes it over time. See Energy Autopilot.
Will it change my Tesla settings without asking?
Only within permissions you grant. You tell SolDial whether you're allowed to export and to charge from the grid; it never touches those unless you've said yes. See Export & grid-charging permissions.
Can I build my own automations?
Yes — a full trigger/action engine, and you can create rules just by describing them in plain English. See Building your own automations.
Pricing & platform
How much does it cost?
There's a free monitoring tier; SolDial Pro unlocks the AI, full history, and control. See SolDial Pro.
iOS only? What about Android?
SolDial runs on both iPhone (Apple App Store) and Android (Google Play).
How do I get SolDial?
Head to soldial.com and request access. Tell us your setup (solar size, number of Powerwalls, utility and net-metering, and any Teslas) so we can cover your case.